A 99.9% Server Uptime
Our cloud hosting platform is based on a reliable, top–quality hardware architecture and a heavily customized version of Linux. Thus, regardless of what your website is, or how many web site visitors you have, or even if there’s a DoS assault, our machines will stay up and running and your sites will stay online.
All cloud plans packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you build your own cloud hosting platform, it is crucial that you also set up your own network architecture. That is the reason why we built a custom internal network in each one of our datacenter facilities. Relying on enterprise–grade Juniper switches and routers, our internal network allows for shockingly fast data transmission speeds and is also fully redundant.
Therefore, you will enjoy a 99.9% network uptime in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe as well as in our datacenter in Australia, no matter which web hosting service you’ve selected.
A 30–Day Money–Back Guarantee
Although we have done just about everything to reduce all potential risks with our cloud hosting packages and despite the fact that we offer exceptional technical support, there are occasions when the customer is simply not happy with what we have to offer. Or he needs to move to a more powerful web hosting solution, such as a VPS server or a dedicated server.
For this reason, our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t pleased, you will receive a refund.
24/7 Technical Support
We have attentively handpicked each member of our 24x7 support team to make sure that we can provide the best support service that you can possibly get. Each of our technicians has several years of experience working with hosting accounts behind his back, so they know very well what they are doing. Moreover, they are at your disposal 24–7 – you can call them whenever you want and they will reply as quickly as possible.
Their average ticket response time is just 20 minutes, whilst with many other web hosting vendors you need to wait for days. Besides, we offer a 1–hour response time guarantee. Regardless of what happens, your enquiries will be responded to in less than one hour.