A Sixty–Minute Support Ticket Response Time Guarantee
All your support requests will be attended to in maximum 1 hour after the trouble ticket or e–mail is submitted. If your case calls for additional assistance from a server administrator, we’ll forward the trouble ticket or the e–mail to the person on duty, right away then leave a note to notify you that more time will be required for arriving at a solution. Furthermore if you take advantage of our Optional Admin Services package, any of the services included there will be executed whenever you decide.
A Premium Help Desk Support Service
Our technical support team will be available to you 24x7 should you require assistance while working with the Web Site Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated web hosting server. And if you need help with all the regular admin tasks on your server, you can have a look at the Optional Admin Services package, that includes backup hard drive space, OS updates on a weekly basis, problem troubleshooting and installation services, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Section
Each dedicated web hosting plan is equipped with our free–of–charge Web Site Control Panel, which features an in–depth knowledge base plus a selection of how–to video tutorials. Whenever you require assistance while working with the Web Site Control Panel, just click on the Help or Videos buttons situated in the top right corner.