If you’ve got a website, a problem can always emerge and it doesn’t necessarily need to be associated with the web hosting service itself. For example, something might go wrong when you update a web-based application or some important data could be edited or deleted by mistake. No matter what the nature of the problem is, you’ll need to contact the client service team and request them to recover a backup or to help you fix the problem that you are struggling with. How timely they’ll do it will predetermine the time that your sites will be down. For particular websites such as community portals or web shops, a lengthened downtime duration often equals losing visitors and money. This is why, it is extremely important for you to use the services of a web hosting company that provides not only a very good client care service, but also a timely one.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max response time for any client support ticket that you open or any e-mail that you write is just 1 hour, even if you contact us on weekends and national holidays. Irrespective of the essence of your question or issue, we’ll lend you a helping hand instantly and will supply you with the necessary information to fix any problem with your sites. The real reaction time commonly does not surpass fifteen to twenty minutes, so you can just forget about waiting around for hours and hours to get a problem sorted out or what is even worse than that – waiting around one whole day only to get a reply that more information is necessary while nothing’s resolved. We’ll offer you assistance in an instant since we realize exactly how precious time can be in the dynamic electronic realm. The 1-hour response time guarantee is valid for any technical or billing query that you may have with regard to our cloud plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we recognize just how essential it is to get prompt support, we guarantee that you won’t ever need to wait for more than one hour to get an answer to any trouble ticket that you open through your semi-dedicated server Control Panel. The fact is, you will rarely need to wait for more than twenty-thirty minutes and this is valid for any inquiry irrespective of what its nature is – general, technical or billing. Additionally, our client and technical support team will be at your service 24 hours a day, 7 days a week, which implies that even if you open a ticket during legal holidays, you will invariably receive a fast response, which will contain the answer to an inquiry, the solution to a problem or the information needed to solve an issue yourself – if there’s something that you need to do on your end. If you use our services, you won't ever need to spend a day waiting for a reply like you would with other providers.