Live Chat Support in Cloud Hosting
In addition to the phone and ticket support, our company provides live chat support as well. You can contact us every single day, which includes weekends and holidays, and we can give you more info about the cloud plans that we offer in case you are not a customer yet, or about general and billing questions in case you already have a user profile. Although for strictly technical matters you need to open a trouble ticket to the technical assistance team, because such issues need additional time to be taken care of, you may still contact us through the live chat for some tech information. For example, we are able to assist you to set up an email address in your email client or troubleshoot various problems, saving you lots of time. Even when our telephone lines are already off for the day, you will be able to talk to a live person.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is accessible to all of our potential and current clients. If you are looking for a new hosting account, you'll be able to chat in real time to one of our agents and get more info about our semi-dedicated hosting plans in order to select the perfect package for your sites. If you already have an account with us, we'll be able to assist you timely with general, billing and first-level technicalissues. Although sometimes you'll need to open a support ticket because there're things that cannot be resolved through a live chat, we will assist you with lots of basic tasks, such as setting up an e-mail account in an e-mail client or forwarding one domain to another. In this way, you will receive quick assistance and you will save many hours.