Integrated Ticketing System in Cloud Hosting
The ticketing system that we’re using for our cloud plans isn’t separate from the hosting account. It’s an integral part of our full-featured Hepsia Control Panel and you will be able to visit it at any specific time with only a couple of mouse clicks, without needing to sign out of your hosting account. The ticketing system offers a quick-search box, which will help you find de facto any ticket that you’ve opened in the past, if necessary. Additionally, you can see knowledge base articles that belong to various problem categories, which you can select, so you can learn how to deal with a particular problem even before you actually open a ticket. The response time is maximum 60 minutes, so you can obtain quick assistance at any particular time and if our tech support team recommends that you do something inside your account, you can do it instantly without leaving the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated hosting plans, was built with the notion that you should be able to manage everything connected with your semi-dedicated account in a single location and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got a query or come across a challenge, you can touch base with our customer care team instantly without needing to go to a completely different admin console. You can browse through your web files or check various settings within your account whilst sending a new ticket or reading the response to an old one. If you’ve got heaps of tickets and you would like to find a particular one, you can use the smart search box, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you get a response in less than sixty minutes irrespective of the essence of your question or problem.