24/7 Customer Support in Cloud Hosting
All our cloud plans include 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our website hosting services well before you make an order or you are an existing customer and you have any question or a difficulty, you are able to contact us at any time, including weekends and holidays. We have a number of channels to get in touch with us - several phone lines around the globe for your convenience and live chat support for pre-sales, billing and general questions; emails and support tickets for more complex matters or any troubles that require extra time to analyze and resolve. In contrast to many other website hosting suppliers, our trouble tickets come with a guaranteed max response time of only one hour, thus no matter what the issue is, it'll be resolved in a timely manner and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you are able to benefit from our 24/7 technical support services even on public holidays. All of your web sites will be available all of the time and so will we. With a number of communication options, you're able to pick the best approach to get in touch with us and learn more about our services in case you do not have an account yet, or get support if you're already our customer. You're able to phone us, have a chat with a live consultant, send an e-mail message or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with 1-hour answer time warranty, though it hardly ever takes over 20 min to get assistance irrespective of the nature of the trouble. With our customer and tech support services, we are there for you every time you need us, not a few days after that.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have timely support in general, let alone if you manage an entire server, that's why each dedicated server that we supply comes with 24/7 support with one-hour reply time warranty whatever the matter. The service is totally free for all difficulties with your server or the software that was installed from our administrators through the setup, so you'll be able to get in touch with us as many times as you would like, even during holidays. You can either open a ticket from the billing section or you can send an e-mail, and the actual response time for both rarely exceeds 30 mins since we have admins available 24-7-365. If you want general info about our servers or you have some billing question/issue, you can also call one of the local phone numbers that we have on three different continents or you could employ our live chat service and consult with an agent online. For third-party software support, we offer a Managed Services upgrade, that you're able to include to your server package through the billing Control Panel.